For Luma to do its thing, we need to make sure it's live on your interviews. There are several ways to schedule interviews and ensure that Luma will be present as your interview copilot.

No matter how you schedule your Luma interviews, a few things will happen:

  1. Candidates will receive notice that they will be recorded on Luma

  2. Candidates will receive a calendar invite with a Zoom link for the interview

  3. Interviewers will receive a calendar invite with a Zoom link for the interview, as well as their interview prep email and interview recap email from Luma

ATS Integration

Perhaps the easiest way to ensure that Luma is joining the right calls is by integrating with your ATS. Luma will automatically join all meetings scheduled through your ATS.

Check out our integration articles for more information about setting up these integrations.

Calendly Integration

Luma can also integrate with Calendly pro. With this integration, you can create a meeting type that will automatically include Luma on the calls.

The Calendly integration does need some assistance from our team, so if you'd like to set it up, let us know by contacting support@lumateams.com

Schedule through Luma

Finally, you can schedule Luma calls directly through Luma!

Schedule through the interview page, or by clicking the + that's always in the top right corner of Luma.

Schedule an interview by filling out the form. In order for Luma to join an interview, it has to know:

  1. Who the candidate is and what job they're interviewing for, so you can find them in the right place in Luma

  2. The candidate's email, date, and time to send a calendar invite

If you are having trouble scheduling interviews, please note that:

  • The Zoom account administrator must authorize Luma before Luma can schedule interviews on Zoom

  • One of the “Interviewers” must use an email address associated with a valid Zoom user in your account

Troubleshooting

Please note that the Zoom account administrator must authorize Luma before Luma can schedule interviews on Zoom. If Zoom has not been authorized yet, please see this article: Manage the Luma / Zoom Integration

I cannot schedule Interviews

Please make sure the email address one of the interviewers belongs to a paid Zoom user in your organization.

I am hosting an interview, but I do not see the “Live on Custom Streaming Service” banner

Verify that your Zoom user is on the Zoom Pro plan or higher.

The meeting is over, but I cannot watch the interview or see my analytics

Please wait a few minutes and try again. Our intelligence is most likely running behind the scenes. If the issue persists after 15-20 minutes, contact support@lumateams.com.

If you still have any trouble scheduling interviews, feel free to reach out to us at support@lumateams.com.

Happy interviewing!

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